Armed Forces Family Action Plan (AFFAP)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
Federal Holidays Closed


Family Resource Center
4274 Idaho Ave.
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Armed Forces Family Action Plan (AFFAP) Overview


AFFAP is a Service member-wide program put in place to improve Service Member's quality of life. Through AFFAP, all Service members, including active, Reserve, and National Guard , retirees, surviving spouses, DA civilians and their Family members have a forum to voice concerns to JBLM leadership and make recommendations for change.

At Joint Base Lewis McChord it’s called Armed Forces Family Action Plan (AFFAP) as we include all branches of the military. For Army garrisons and higher headquarters the program is known as Army Family Action Plan (AFAP). JBLM AFFAP is a program that gives everyone in the Military Community the opportunity to influence his/her own quality of life and standard of living.

The Army Family Action Plan (AFAP) is your platform to voice quality-of-life issues, feedback, ideas, and suggestions. It’s the best way to let Army leadership know about what works, what doesn’t, and how you think problems can be resolved. We give Active and Reserve Component Soldiers, Army Civilians, Retirees, Survivors, and Family members a primary tool to help identify issues and concerns and shape your standards of living.

You can submit issues at your garrison’s Army Community Service office or to a unit Family Programs liaison. Army OneSource also facilitates AFAP issues online and makes sure your concerns get the attention they deserve. The information you submit gives Army leadership insight and helps foster a satisfied, informed, and resilient Army Community.

AFAP makes a meaningful difference. Since AFAP was created in 1983, over 698 issues have been submitted, resulting in 128 legislative changes, 186 Department of Defense or Army policy changes, and 210 improved programs or services.

Here’s a sample of AFAP results:  

  • Dedicated Special Needs Space in Child, Youth, and School Services (CYSS)
  • Distribution of Montgomery GI Bill benefits to dependents  
  • Annual Leave carryover increase from 60 to 75 days 
  • Extended educational benefits for Spouses
  • Dental and visual insurance coverage for Federal Employees
  • Medical Coverage for Activated Reserve Component Families
  • Military pay table (targeted pay raises) 
  • Military Thrift Savings Plan 
  • TRICARE for Life for eligible Retirees
  • Funding for Better Opportunities for Single Soldiers (B.O.S.S.)
  • Active Duty Enlisted Soldier Compassionate Reassignment Stabilization
  • SGLI increases
  • Minimum standards for Army Child Care
  • In-state tuition for Military Dependents

To submit an issue or suggestion, go to your local Army Community Service office or Army OneSource.

AFFAP Issue Overview

Impact of AFFAP

AFFAP has been responsible for hundreds of legislative, regulatory and policy changes involving the Services and geared towards improving the quality of Service Member's life and enhancing readiness and retention. Among the changes benefiting all JBLM services that have come through AFFAP are pay increases, dental benefits, TRICARE reform, life insurance, housing allowances, standardized Army-wide pregnancy program for Soldiers, Military Spouse Unemployment Compensation, services for Wounded Warriors, enhanced educational opportunities, and more.

AFFAP makes a significant difference. Since AFFAP was created in 1983, over 714 issues have been submitted, resulting in 129 legislative changes, 190 Department of Defense or Army policy changes, and 212 improved programs or services. Over 60% of issues are Service member specific and 65% of issues include all branches of the military, the Dept. of Defense (DoD).

How AFFAP Impacts Change

JBLM AFFAP is a grassroots process used to identify and elevate the most significant quality of life issues impacting Service Members, Retirees, Government Civilians and Families to senior leadership for action. Information provided through the JBLM AFFAP process gives commanders and leaders insight into current satisfaction detractors, quality of life needs and expectations of military constituents. For more information, email the AFFAP Program Manager

Submit AFFAP Issue

AFFAP Issue Management System (Army OneSource)

To submit an AFFAP issue to JBLM AFFAP, please complete the form below.

Get Involved

If you are a Service member, retiree, surviving spouse, DA civilian, or Family member — active, Guard or Reserve — you can be part of the AFFAP process.  For more information contact AFFAP via e-mail.