*Directorate of Personnel & Family Readiness (DPFR) Programs & Locations (DPFR is a hybrid of ACS, AFCS, A&FRC & DHR programs)


DPFR is your Community Navigator

Joint Base Lewis-McChord (JBLM) *Directorate of Personnel & Family Readiness (DPFR), a combination of Armed Forces Community Service (AFCS) and Directorate of Human Resources (DHR) programs & services, provides numerous programs and resources for Service members, their Families, Retirees, Survivors and DoD Civilians.

Our programs and services span multiple locations on JBLM. For a complete list of programs, locations and links, please see below. For questions or to be directed to your nearest facility, call +1(253)967-7166 (Lewis Main) or +1(253)982-2695 (McChord Field).

DPFR Overview & Mission

What We Do

Joint Base Lewis-McChord (JBLM) Directorate of Personnel & Family Readiness (DPFR),formerly Armed Forces Community Service (AFCS), provides numerous programs and resources for Service members (all branches, including Active Duty, Guard and Reserve),their Families, Retirees and DoD Civilians.

DPFR is the JBLM community navigator and we coordinate and deliver services to the JBLM community. We:

  • Conduct assessments for services
  • Offer resources and referrals
  • Link customers to other helping agencies, on and off the installation

Our Mission

Our mission is to assist Service members and their Families maintain mission and Family readiness by promoting and teaching resiliency, stability and self-reliance.

Our History

We are an Army-led joint base with a diverse population; to embrace our joint base culture we created Armed Forces Community Service (AFCS) in 2014, which combined Army Community Service (ACS) and the Airman & Family Readiness Center (A&FRC). In 2017 AFCS merged with DHR (which houses In/Out Processing, ID Cards and other services) to create DPFR.

DPFR Locations

DPFR spans several locations. The main locations are in Waller Hall on Lewis Main and Bldg. 100 on McChord Field. Other locations which house one or more DPFR programs or services are also listed below.

Waller Hall DPFR/AFCS

Monday 7:30 a.m. - 4:30 p.m.
Tuesday 7:30 a.m. - 4:30 p.m.
Wednesday 7:30 a.m. - 4:30 p.m.
Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
Federal Holidays Closed

DPFR/AFCS in Waller Hall

2140 Liggett Ave.
Rm 400
Google Map

WiFi Available

Handicap Accessible


Military DSN Tel:

Waller Hall is the main DPFR hub on Lewis main and includes:

AER, Casualty Assistance, DEERS/ID Cards, EFMP, Financial Readiness, Mobilization/Deployment & SSO, In/Out-Processing, Reassignments, Relocation Assistance (and Lending Closet), Retirement Services, Separations/Transitions, Special Actions/Passports, Survivor Outreach Services.

DPFR at McChord

DPFR at McChord has relocated to Bldg. 100. Call (253) 982-2695 for updates.

Monday 7:30 a.m. - 4:30 p.m.
Tuesday 7:30 a.m. - 4:30 p.m.
Wednesday 7:30 a.m. - 4:30 p.m.
Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
Federal Holidays Closed

DPFR/AFCS at McChord

100 Jackson Blvd.
Google Map

Handicap Accessible


Military DSN Tel:

DPFR on McChord is our second main hub and includes:

Air Force Aid Society, Community Information Services, Military Personnel Flight, Financial Readiness, EFMP, Mobilization/Deployment & SSO (and Lending Closet), Military & Family Life Counselors, FAP Life Skills Education.

Additional services in this location include DEERS/ID Cards, JAG and more.

Bldg. 2008B (SAP & EAP)

Includes Substance Abuse Prevention (SAP) and Employee Assistance Program (EAP)

2008B N. 3rd St.
Google Map

Substance Abuse Prevention Services: +1(253)967-1414
Employee Assist. Program: +1(253)732-2214


SHARP 24/7 Hotline: (253) 389-8469, SafeLine 24/7: (253) 966-7233

2013A N. 3rd St.
Google Map

FAP/NPSP: +1(253)967-5901
Family OverComing Under Stress (FOCUS): +1(253)966-6390
Sexual Assault Response Coordinator +1(253)967-2072
Victim Advocate (SHARP) +1(253)967-6211 or +1(253)967-966-0363

Family Resource Center (AFFTB, AFFAP, IVC, FRC Reservations)

Includes Armed Forces Family Team Building, Armed Forces Action Plan, Installation Volunteer Corps and Family Resource Center Reservations.

4274 Idaho Ave.
Google Map


Military DSN Tel:

Reserve the FRC for a meeting or event

Visit the JBLM FRC website for more information.

Career Skills Center (CSP & ERP)

Includes Career Skills Program & Employment Readiness

9059 Gardner Lp.
Google Map


Service Member & Family Assistance Center (SFAC)

Provides assistance to wounded, ill & injured Service members & Families.

9059 Gardner Loop
Google Map

WiFi Available

Handicap Accessible


Military DSN Tel:


EFMP Systems Navigation by appointment only

6993 Jackson Ave.
Google Map

Handicap Accessible

Stone Education Center (ACES)

Includes Armed Forces Continuing Education System (ACES), computer lab and houses colleges & universities.

6242 Colorado Ave.
Google Map

WiFi Available

Handicap Accessible


Military DSN Tel:

Hawk Transition Center (SFL-TAP, ERP, FRP, CIS)

Includes SFL-TAP, Partner Agencies, Employment Readiness, Financial Readiness, Community Information

11577 41st Division Drive
Google Map

WiFi Available

SFL-TAP: +1(253)967-3258
Employment Readiness: +1(253)477-9675 (WORK)
Financial Readiness: +1(253)967-7020
Community Information Svcs: +1(253)477-4744

Escape Zone

Parent & Child Play Center

Monday 9 a.m. - 12 p.m.
Tuesday 9 a.m. - 12 p.m.
Wednesday 9 a.m. - 12 p.m.
Thursday 9 a.m. - 12 p.m.
Friday 9 a.m. - 12 p.m.
Saturday Closed
Sunday Closed
Federal Holidays Closed

Escape Zone

841 Fairway Rd.
Google Map


Military DSN Tel:

Visit the Escape Zone website for more information.

Register for DPFR Classes, Services & Events

Register for DPFR Events

Register for DPFR Classes, Briefings or Schedule Appointments:

Reserve Meeting or Event Space

List of DPFR Programs and Services

DPFR Programs & Services (former AFCS, ACS, A&FRC Programs)

Air Force Aid Society (AFAS)

Armed Forces Family Action Plan (AFFAP)

Armed Forces Family Team Building (AFFTB)

Army Emergency Relief (AER)

Community Information Services (CIS)

Employee Assistance Program (EAP)

Employment Readiness Program (ERP)

Exceptional Family Member Program (EFMP)

Family Advocacy Program (FAP)

Family Readiness Group & Key Spouse Training

Financial Readiness Program (FRP)

Installation Volunteer Corps (IVC)

Mobilization, Deployment & SSO

Outreach Program

Relocation Readiness Program & Newcomers


Service Member & Family Assistance Center (SFAC)

Substance Abuse Prevention (SAP)

Survivor Outreach Services (SOS)

DPFR-Sponsored Programs & Initiatives

Families OverComing Under Stress (FOCUS)

Foster Parent Recruitment Initiative

Military & Family Life Counselors (MFLC)

Mary Bridge Women, Infants & Children (WIC) Nutrition Services

Additional DPFR Programs & Services (former DHR Programs)

Records Management, Mail & FOIA

Military Personnel Division (DEERS/ID Cards, Reassignments, In/Out Processing, Transition  Processing Center, Retirement Services, Personnel Readiness & Soldier Actions, Casualty Assistance)

Service Member for Life - Transition Assistance Program (SFL-TAP)

Education Services (ACES, Advising, Academic Testing, APT, Colleges, Related Programs & Resources)

Retirement Services (Army)

Retiree Activities (Air Force)

DPFR eNews

Sign-up to Receive the DPFR eNewsletter

JBLM Garrison Community Update

Join the JBLM Garrison Command Team as DPFR emcees the monthly JBLM Garrison Community Update to find out what's happening on and around JBLM.

The update is scheduled the first Wednesday each month (with exceptions) and rotates between Nelson Recreation Center (Lewis Main) and the Club at McChord.

Can't find what you're looking for?

Call +1(253)967-7166 or e-mail us.

Community Resource Guide