About DPFR

DPFRDirectorate of Personnel & Family Readiness (DPFR)
► Our History
As an Army-led joint base with a diverse population,  Army Community Service (ACS) and the Airman & Family Readiness Center (A&FRC) combined in 2014 to embrace our joint-base culture as Armed Forces Community Service (AFCS).  In 2017, AFCS then merged with The Directorate of Human Resources (DHR) to create the Directorate of Personnel & Family Readiness (DPFR).
DPFR on Joint Base Lewis-McChord is Your Community Navigator
We provide a myriad of services and resources for service members (all branches, including active duty, National Guard and Reserve), their families, retirees and DOD civilians.
The DPFR Mission
Our mission is to assist Service members and their Families maintain mission and Family readiness by promoting and teaching resiliency, stability and self-reliance.
DPFR Locations

DPFR spans several locations. The main locations are in Waller Hall on Lewis Main and Bldg. 100 on McChord Field. Other locations which house one or more DPFR programs or services are also listed below.

Waller Hall Hours of Operation

Monday 7:30 a.m. - 4 p.m.
Tuesday 7:30 a.m. - 4 p.m.
Wednesday 7:30 a.m. - 4 p.m.
Thursday 7:30 a.m. - 4 p.m.
Friday 7:30 a.m. - 4 p.m.
Saturday Closed
Sunday Closed
Federal Holidays Closed

DPFR in Waller Hall

2140 Liggett Ave.
Rm 400
Google Map

WiFi Available

Handicap Accessible


Military DSN Tel:

Waller Hall is the main DPFR hub on Lewis main and includes:

AER, Casualty Assistance, DEERS/ID Cards, EFMP, Financial Readiness, Mobilization/Deployment & SSO, In/Out-Processing, Reassignments, Relocation Assistance (and Lending Closet), Retirement Services, Separations/Transitions, Special Actions/Passports, Survivor Outreach Services.

DPFR - McChord Hours of Operation

Monday 7:30 a.m. - 4:30 p.m.
Tuesday 7:30 a.m. - 4:30 p.m.
Wednesday 7:30 a.m. - 4:30 p.m.
Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
Federal Holidays Closed

DPFR - McChord Field

100 COL Joe Jackson Blvd.
Google Map

Handicap Accessible


Military DSN Tel:

DPFR on McChord is our second main hub and includes:

Air Force Aid Society, Community Information Services, Military Personnel Flight, Financial Readiness, EFMP, Mobilization/Deployment & SSO (and Lending Closet), Military & Family Life Counselors, FAP Life Skills Education.

Additional services in this location include DEERS/ID Cards, JAG and more.

Bldg. 2008-B (SAP & EAP)

Includes Substance Abuse Prevention (SAP) and Employee Assistance Program (EAP)

2008B N. 3rd St.
Google Map

Substance Abuse Prevention Services: +1(253)967-1414
Employee Assist. Program: +1(253)732-2214

Bldg. 2013-A (FAP, NPSP, SHARP, FOCUS)

SHARP 24/7 Hotline: (253) 389-8469, SafeLine 24/7: (253) 966-7233

2013A N. 3rd St.
Google Map

FAP/NPSP: +1(253)967-5901
Family OverComing Under Stress (FOCUS): +1(253)966-6390
Sexual Assault Response Coordinator +1(253)967-2072
Victim Advocate (SHARP) +1(253)967-6211 or +1(253)967-966-0363

Family Resource Center (AFFTB, AFFAP, IVC, FRC Reservations)

Includes Armed Forces Family Team Building, Armed Forces Action Plan, Installation Volunteer Corps and Family Resource Center Reservations.

4274 Idaho Ave.
Google Map


Military DSN Tel:

Reserve the FRC for a meeting or event

Visit the JBLM FRC website for more information.

Service Member & Family Assistance Center (SFAC)

Provides assistance to wounded, ill & injured Service members & Families.

9059 Gardner Loop
Google Map

WiFi Available

Handicap Accessible


Military DSN Tel:


EFMP Systems Navigation by appointment only

6993 Jackson Ave.
Google Map

Handicap Accessible

Stone Education Center (ACES)

Includes Armed Forces Continuing Education System (ACES), computer lab and houses colleges & universities.

6242 Colorado Ave.
Google Map

WiFi Available

Handicap Accessible


Military DSN Tel:

Hawk Career Center (SFL-TAP, ERP, FRP, CIS)

Includes SFL-TAP, Employment Readiness,Career Choice Financial Counseling, Community Information, and Partner Agencies

11577 41st Division Drive
Google Map

WiFi Available

SFL-TAP: +1(253)967-3258
Employment Readiness: +1(253)477-9675 (WORK)
Financial Readiness: +1(253)967-7020
Community Information Svcs: +1(253)477-4744

Escape Zone

Parent & Child Play Center

Monday 9 a.m. - 12 p.m.
Tuesday 9 a.m. - 12 p.m.
Wednesday 9 a.m. - 12 p.m.
Thursday 9 a.m. - 12 p.m.
Friday 9 a.m. - 12 p.m.
Saturday Closed
Sunday Closed
Federal Holidays Closed

Escape Zone

841 Fairway Rd.
Google Map


Military DSN Tel:

Visit the Escape Zone website for more information.

Register for DPFR Classes, Services & Events

Register for DPFR Events

Register for DPFR Classes, Briefings or Schedule Appointments:

Reserve Meeting or Event Space

List of DPFR Programs and Services

DPFR Programs & Services (former AFCS, ACS, A&FRC Programs)

DPFR-Sponsored Programs & Initiatives

Additional DPFR Programs & Services (former DHR Programs)

DPFR eNews

Sign-up to Receive the DPFR eNewsletter

Can't find what you're looking for?

Call +1(253)967-7166 or e-mail us.

Community Resource Guide