An official army family and MWR Site

Service Member & Family Assistance Center (SFAC)

Support for all ill, injured, and wounded personnel and their Families.

Service Member & Family Assistance Center Overview

The JBLM SFAC provides a warm, relaxed environment where ill, injured and wounded Service members and their Families can gather to foster physical, spiritual, and mental healing. 

The SFAC partners with the Soldier Recovery Unit (SRU) to serve as a one-stop shop for services.  We were created to meet the unique needs of wounded, ill and injured Service members and their Families as they heal and prepare for transition back to their military career or into the civilian workforce.  The facility itself includes a central reception area and a lounge with an internet café.

Information & Referral

The Information Referral and Follow-up Coordinator works individually with each Service member or Family member to determine which services they need. They provide a personal session to each Service member or Family member to assist them with all available services both on and off Joint Base Lewis-McChord. 

The Information Referral and Follow-Up Coordinator locates necessary services not provided in the SFAC and offers that information to the Service member.

Education Services

Professional Educational advisors provide a full range of Adult and Continuing Education options.  Counselors can help design individual education programs.  They also assist with Tuition Assistance for Active Duty Army and Scholarship options for Servicemembers and Family members.  Stop by and see what options are available.

Financial Readiness

Financial Readiness offers financial assistance and education to Service members and their Family members.  The Financial Advisor assists with:

  • Review credit reports and assist with cleaning up information on the reports.
  • Developing Spending Plans and determine the best ways to use available funds.
  • Debt reduction planning by prioritizing bills.
  • Army Emergency Relief (AER) program.

Once the credit issues have been reviewed, money has become more manageable, and debt reduction plans put in place, the Service member and Family learn other ways to save and invest for future goals.  This is accomplished through education.

Classes are offered on a variety of topics, to include:

  • Money Management
  • Checking Account Maintenance
  • Home Buying
  • Retirement Planning
  • Investing

The AER program provides emergency interest free loans and grants to Service members and Family members, and can assist with emergency financial needs such as:

  • food
  • rent
  • utilities
  • transportation
  • vehicle repair
  • funeral expenses
  • medical & dental expenses
Military Personnel Services (Human Resources)

The Human Resources Specialist (Military) assists Service Members and Family Members with understanding the importance of updating their Military Records and the HR Benefits available to them. 

The HR Specialist provides assistance to Service members with all personnel services actions to include updating their SRB, DD Form 93, SGLI and Family SGLI  updates through the SOES program on MILCONNECT, Sending documents to iPERMS/OMPF, Processing DA Form 1506 Service Computations, Coordinating updates for DA Form 5016 Chronological Statement of Retirement Points for USAR Soldiers and NGB 23 Corrections for National Guard Soldiers, typing Statements of Service for benefits and employment applications and VA Home Loan Certificate of Eligibility, Personnel Actions formats, and Military Service verification for Naturalization (Form N-426).  The HR Specialist also provides assistance with processing Servicemembers’ Group Life Insurance Traumatic Injury Protection Program (TSGLI) claims, Veterans’ Group Life Insurance (VGLI) and the conversion to Whole Life Insurance options for Service Members and their Spouse.   Guidance is given to Service members in locating orders, awards, or other personnel documents from previous commands. 

The Human Resources Specialist can also offer guidance and education on regulatory requirements for a myriad of HR/AG functions, to include, promotions actions unique to the IDES process, regular and non-regular retirements information, and medical board benefits for separation and retirement benefits.  The HR Specialist can coordinate with all Joint Base Lewis-McChord personnel agencies from in-processing to transition assistance.  The HR Specialist can also assist with coordinating with National Guard and USAR agencies for updates of SRB and personnel assistance.  The HR Specialist provides State Notary services on documents that need verification of signature.

Social Service Assistance

Call +1(253)966-8657 for information.

Provides preventive information, education, confidential initial assessment, and referral services to wounded, ill and injured Service members and their Family Members who need support, information or services furing their transition either back to duty or out of the military.

Social Service Coordinators work with both on and off post agencies to insure wounded, ill and injured Service members and their Family Members are provided appropriate services.  They are also able to assist with applications for Social Security Disability Income.


The mission of the MEDCOM Ombudsman is to serve as independent and unbiased advisors between the Service member, the commander at the company, battalion, MAMC, and MEDCOM level, as well as the various medical providers of the Service member. The Ombudsman investigates issues, concerns, complaints and assist SM and their families in obtaining accurate information to resolve their issues and concerns in a timely manner.

Traumatic Servicemembers Group Life Insurance (TSGLI)

U.S. Army TSGLI Service Center: +1(800)237-1336.  TSGLI information is also available on the TSGLI Web site.

Army Transition Assistance Program

Call +1(253)966-8433 for information.

Veteran's Services

Washington State Dept. of Veterans Affairs +1(253)967-7087

WDVA assists wounded warriors with their transition to Civilian life.  Their services include: Preparation of VA Claims-expedited VA claims adjudication through ready to rate claims maximizing use of the Benefits, Delivery at Discharge program and other programs, information and coordination of points of contact for Servicemembers relocating to the other 49 states, commonwealths and territories, activities for Warriors in Transition and Family members through the Veterans Conservation Corps Self-employment, development opportunities through the Veterans Business Enterprise Development Alliance, Gap funding (child care, training, special equipment, licenses, and permits), Service member and Family readjustment counseling through the WDVA PTSD program.

Vocational Rehabilitation and Employment Program VR&E

Call +1(253)966-1276 for information.

The VR&E Program is authorized by Congress under Title 38, USC, Chapter 31. It is sometimes referred to as the Chapter 31 program or "Voc Rehab." Personnel eligible to access VR&E at the SFAC must be active duty Service members in IDES. This program assists Veterans with service-connected disabilities to prepare for, find, and keep suitable jobs. Services that may be provided by the VR&E Program include:

  • Comprehensive rehabilitation evaluation to determine abilities, skills, and interests for employment
  • Vocational counseling and rehabilitation planning for employment services
  • Employment services such as job-training, job-seeking skills, resume development, and other work readiness assistance
  • Assistance finding and keeping a job, including the use of special employer incentives and job accommodations
  • On the Job Training (OJT), apprenticeships, and non-paid work experiences Post-secondary training at a college, vocational, technical or business school
  • Supportive rehabilitation services including case management, counseling, and medical referrals
  • Independent living services for Veterans unable to work due to the severity of their disabilities
Useful Links & Resources

Helpful Links for Warriors in Transition and Family Programs: 

Veterans Administration Links:

TBI and PTSD issues:


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